We deliver a professional service while giving the personal touch to the end customer –
the resident. Our reputation is that we get the balance right in understanding that you are the client, but the resident is the customer. Here are some of the key things that help set us apart...
For the Management Agent and Resident:
For the Management Agent:
Professional tendering – We will match, and often reduce current budgets
Office Backup – Always available to answer your enquiries
Annual Schedule – You will know in advance when we are attending site.
Annual reports – Hard information on the year’s activity – how the cleaning went along with any queries raised and the resulting outcome – this means you go into your annual meeting prepared.
Very professional at point of delivery – This reflects well on you, who appointed us.
Unmatched in Health & Safety – Risk Assessments that truly do what they are meant to, reduce the chance of an accident and Safe Methods of working by our highly trained staff
Direct Residents Communication – Some of our clients like us to deal directly with any resident queries and we find this works well. It enables us to resolve them quickly and in a professional way, while keeping you informed. This is something we can do for you if you wish
For the Resident:
Quality – Please click to see our guarantee
Security – Our staff are clearly identifiable as Hilo employees due to their uniform and liveried vehicles.
Personal and friendly service – Residents come to see us as ‘their window cleaner’, we usually send the same crew every time, thus building that relationship.
Clear Communication - The result of contacting us directly means any query can be resolved quickly and efficiently
Planning - Residents like to know what’s going on, so our annual schedule is always welcome.
Care Of Property - Our staff are trained to appreciate that the property is somebody’s home. This is reflected in courteous conscientious working practises, over shoes, dust sheets, and no trampled flowers.